Why Does Process Automation Fail In Organisations?

For most, if not all IT organisations and other business types, implementing process automation into their operations is often a top priority. One of the main reasons many organisations seek to adopt process automation is to streamline operations, reduce task redundancy and save on operating costs.

However, not all process automation projects are successful. Some end up being more labor intensive and costly, therefore; doing the exact opposite of what they were meant to do. This can be extremely frustrating, especially when you have to start all over again.

To increase the chances of your Process Automation succeeding, below we take a look at the top reasons why they tend to fail in organisations.

Lack of Customer Engagement

One of the top mistakes that organisations make when it comes to process automation is when it is designed around a particular task. The fact is, process Automation is supposed to be built and designed around the customers that it will inevitably cater to. Process Automation is meant to make improve the experiences customers have on your website whilst browsing through it.

Failure To Get Buy-In

Not ensuring the awareness and support of key individuals, team members and end users can lead to Process automation failure. Garnering support and creating awareness is especially important during the early stages of the project. For instance, for process automation software to have the required infrastructure, you’ll need to involve the IT department.

In other words, Process automation should involve the effort of every single member in the organisation for it to operate smoothly.

Lack of Understanding

Many organisations fail to understand what Process Automation is. Many are quick to assume that it’s all about technology. Process automation encompasses a number of techniques and approaches which are often used to increase efficiency and improve productivity.

Another aspect that hinders the success of a PA project is not having a clear definition of what the software should be solving. A poorly defined problem makes for unclear strategies for the use of the Process automation software.

Therefore, before embarking on adopting Process automation, understanding the software landscape and the problem is crucial.

Failing To Calculate ROI

Calculating ROI on Process Automation project is crucial to ensuring its success. This is where the expected benefits and profits are calculated and determined before undertaking the actual project. Of course, the ROI should also highlight how much the project will cost.

Some large consultancies tend to overcharge and therefore, ROI and the positive returns are very few. Calculating ROI also helps you project whether or not a certain project will bring about the expected benefits and returns. If it doesn’t, then don’t be afraid to pull the plug on it.

Not Using the Right Tool

If you are going to invest in Process automation, then you want to make sure that you get your money’s worth. However, some make the mistake of investing in a cutting edge Process automation system, only to find out that it’s too complicated. Some tools often have more features than the company needs, which can be a waste of money.

Additionally, the more complicated it is to use a process automation software, the more likely it will result in higher license and architecture cost.